CUP OF JOE FOR A JOE FAQ
What is Cup Of Joe For A Joe?
Since early 2008, Cup Of Joe For A Joe has been a wonderful way for Americans everywhere to say thanks to our Troops and let them know they're appreciated through the simple act of buying a cup of freshly brewed coffee, writing a personal message of encouragement to go with it and having both delivered into the hands of a Soldier, Sailor, Airman, Marine or Coast Guardsman who is serving far from home.
The Cup Of Joe messages are delivered to Troops that have signed up with the program, by email and the freshly brewed cups of coffee are served at Green Beans Coffee cafes on the bases where they're stationed.
When the Troops receive your Cup of Joe and message, they are able to, but not required to, respond with a message of their own. Most do so when their schedule allows.
How does Cup Of Joe For A Joe work?
The whole idea behind Cup Of Joe For A Joe is to give folks here at home an opportunity to send a Cup of Joe (Troops call them a COJ) and a message of thanks to a Soldier, Airman, Sailor, Marine or Coast Guardsman. Because the person here at home who sends the COJ and the Service Member who receives it are matched on a completely random basis, you don't have to personally know anyone who is serving in order to send a Cup Of Joe.
Active duty troops sign up online to participate in Cup Of Joe For A Joe.
When we receive contributions from people here at home we use a process to randomly assign the COJ to a Service Member. We send them an email notice telling them that they have received a Cup Of Joe from you and we include the message you wrote. We then give the Service Member an opportunity to write back to you and register their COJ for pick up at the Green Beans cafe on their base. All they need do to pick up your gift is stop by the cafe and present the COJ award code to the staff.
Sending a Cup Of Joe is easy, takes just a few moments, and at only $2.50, costs about the same as the spare change in your pocket. You can participate in Cup of Joe here.
NOTE: Some ad blockers have been known to interfere with COJ contributions. If difficulty is encountered during checkout, please try turning off the ad blocker. If you need additional assistance, please contact us at firstname.lastname@example.org.
How do you decide who receives the COJs?
The COJs are randomly distributed to the Service Members who sign up to participate in Cup Of Joe For A Joe. The Cup Of Joe program uses an algorithm to distribute the COJs and it's designed to spread out the Cup Of Joe gifts to as many Troops in as many countries as possible.
Can I send coffee to a specific Service Member?
No. Because of the random nature of the Cup of Joe program, where your gift is assigned on a random basis to an active duty Soldier, Airman, Marine, Sailor or Coast Guardsman, there isn’t a way to specify who will receive your Cup of Joe gift. However, if you know a specific Service Member deployed overseas and would like to send them a gift, you can give them a Green Beans International Coffee Card by clicking here. Generally, the Coffee Cards are ready for pick-up by your recipient within a few hours of when you place your order and we give you the option to include a gift message (just like with Cup of Joe) when you purchase your Coffee Card. To send a Coffee Card, you will need to order online at our website, provide your recipient's email address and also designate the overseas base where they are deployed.
All of the details for how to order a Green Beans Coffee Card are here.
How can I become a pen-pal with a Troop overseas?
When you contribute to Cup Of Joe For A Joe, there's a small check box which asks if we may include your email address to the Service Member(s) who receive your gift(s). Leaving the box checked means when we deliver your letter, we'll include your email address, indicate that you're willing to be a pen pal and ask the Cup Of Joe recipient if they would like to be a pen pal as well. If they opt to do so, we'll send their email address back to you so that you can begin your correspondence directly with the Soldier, Airman, Marine, Sailor or Coast Guardsman who received your gift.
Can COJs be used toward something other than coffee?
Yes! When the Troops receive a COJ they can use it to receive a cup of coffee or tea (hot or iced), or as a credit against any other food or beverage product that is offered in the Green Beans Coffee cafes. We also serve specialty beverages, smoothies, frappes, and frozen drinks, fresh-baked muffins and pastries. Each Cup Of Joe is valued at $2.50.
How long does it take for the Troops to receive my COJ gift?
After you purchase your COJs we send the Service Member an email along with your message letting them know that your COJ gift is waiting for them. Sometimes it only takes a day or so for them to receive the COJ and respond to your message, however it is very common for it to take much longer, especially if they are out on a mission. When we send the Cup Of Joe gifts to the Soldiers, Airmen, Marines, Sailors and Coast Guardsman, we may split your COJs into groups of gifts that are sent on separate days which means the responses you receive back from the Troops can occur over a period of a several days or a few weeks. To ensure that all of the COJ gifts you send are indeed distributed to the Troops, we perform an audit every 30 days. If we see at the end of 30 days from when you contributed that for whatever reason, one or more of your COJs haven't been picked up, we will prioritize delivery of any remaining Cup Of Joes to ensure that all of your gifts make it to the Troops.
I sent a COJ but I have not received a message back from the recipient.
Not every recipient who receives a Cup of Joe will respond back with a personal note but the good news is that most do! Regardless of whether your COJ recipient responds, or has the time to do so personally, we will always send you an email each time one of your Cups of Joe is delivered and we'll also tell you where the Troop who received your gift is.
To ensure delivery of the Troops' messages to your email in-box, we suggest that you add Green Beans Coffee (email@example.com) to your email address book.
When I contribute to Cup of Joe, how many Troops will get a gift from me?
Each Cup of Joe is valued at $2.50. Therefore, every $2.50 contribution provides a Cup of Joe to a different Service Member. For example, if you contribute $25 to Cup of Joe, you will send a COJ to 10 different Troops. .
I have contributed to Cup Of Joe For A Joe, how else can I get involved?
Also, consider contributing to Cup Of Joe For A Joe again!
Does Green Beans Coffee Co. have any locations in the U.S.?
Yes! Green Beans Coffee has many locations across the US on military bases, in airports and in cities and communities. You can find a full list of Green Beans cafe locations here.
How can I get Green Beans coffee here at home?
You can visit our online store and purchase our premium coffees, teas and other great merchandise. And remember, Green Beans contributes a portion of every transaction online and across all Green Beans locations to charities that care for our military families and children of the fallen.
Do I need to sign up in order to send a Cup Of Joe?
Sending a Cup of Joe and letter of thanks to a deployed Service Member overseas is easy and DOES NOT require you to signup on our website to do so. The only participants of the Cup Of Joe program who are required to sign up are the Troops who will be receiving your COJ gifts.
If you accidentally sign yourself up as a Troop please let us know by emailing us at firstname.lastname@example.org.
Is my COJ gift to the Troops tax deductible?
The Cup Of Joe purchases you make to support our Troops are considered a contribution vs. a donation and as Green Beans Coffee Company is not a tax-exempt organization they are not deductible for tax purposes.
Can I contribute to Cup of Joe by sending a check?
Yes! Checks can be made out to GREEN BEANS COFFEE COMPANY and mailed to our Corporate Office for processing. Once your check is received, your contribution will be entered into the system. Along with your check you MUST include your email address. When the Troops receive your COJ gifts they are given the chance to respond back with a personal note. Their messages and the notifications from Green Beans regarding your COJs are delivered to your email in-box. To ensure delivery of the Troops' messages to your email in-box, we suggest that you add Green Beans Coffee (email@example.com) to your email address book or white list.
Checks can be mailed to the following address:
Green Beans Coffee Company
4300 Redwood Hwy #100
San Rafael, CA 94903
Can I respond to the messages I receive from the Troops?
You can only respond to the Troops that receive your COJs if their email address is provided in the email notification you receive from Green Beans Coffee. When the Troops receive your COJs, they’re asked if they would like to be a pen-pal. If they opt-in, their email address is sent back to you along with their message. At that point you are able to begin direct correspondence with the deployed Service Member. However, if they DO NOT opt-in to becoming a pen-pal then their email address will NOT be included with their message and there is NOT A WAY to write back to them.